Privacy Policy
Last updated: November 20, 2024
Introduction
counselling-supervisor.ai ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
We operate from the United Kingdom and comply with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- EU General Data Protection Regulation (EU GDPR)
- Australian Privacy Principles (APP)
- California Consumer Privacy Act (CCPA)
- Other applicable international privacy laws
Information We Collect
Personal Information
- Name and contact details
- Professional credentials & qualifications, and background
- Login information
- Payment information
- Usage data
- Communication preferences
Professional Data
- Supervision session content
- Case discussions (anonymized)
- Professional development records
- Feedback and assessments
How We Use Your Information
We process your data for:
- Providing AI supervision services during your active sessions
- Account management
- Legal compliance
- Payment processing
- Security purposes
Service improvements are based solely on user feedback and do not involve accessing or analyzing your encrypted data.
Data Storage and Security
- Data is stored in secure UK/EU-based facilities with end-to-end encryption
- All user data is encrypted at rest and in transit
- We cannot access your unencrypted data
- Your data is only decrypted during your active user sessions
- Session data is never stored unencrypted
- Regular security audits
- Strict access controls and monitoring
- Retention limited to necessary periods
Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
International Data Transfers
When we transfer data internationally, we ensure:
- Adequate safeguards
- Standard contractual clauses
- Privacy Shield compliance (US transfers)
- Appropriate security measures
Third-Party Services
We use trusted providers for:
- Payment processing
- Cloud hosting (with zero-knowledge encryption)
- Analytics (limited to non-personal usage metrics)
- Communication services
All providers meet our privacy standards and cannot access your unencrypted data.
Children's Privacy
Our service is not intended for users under 18. We don't knowingly collect data from minors.
Data Breaches
We will notify affected users and relevant authorities of serious data breaches as required by law.
Changes to This Policy
We may update this policy periodically. Major changes will be notified via email.
Contact Information
Data Protection Officer
Email: info@counselling-supervisor.ai